Privacy Policy

Pointretailsolutions ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy elucidates the methods through which your personal information is gathered, utilized, and disclosed by Pointretailsolutions.

This Privacy Policy is applicable to our website, www.pointretailsolutions, along with its related subdomains (collectively, our "Service"). By accessing or utilizing our Service, you affirm that you have perused, comprehended, and consented to our compilation, retention, utilization, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions and key terms

For this Privacy Policy:

Cookie: A small amount of data generated by a website and stored by your web browser. It is utilized to recognize your browser, offer analytics, and retain information about you, such as your language preference or login details.

Country: The location where Pointretailsolutions or the proprietors/founders of Pointretailsolutions are based; in this case, the United Arab Emirates.

Customer: Refers to the company, organization, or individual that enrolls to utilize the Pointretailsolutions Service for managing relationships with consumers or service users.

Device: Any internet-connected device, such as a phone, tablet, computer, or any other tool used to access Pointretailsolutions and its services.

IP address: Every device linked to the Internet is allocated a number known as an Internet Protocol (IP) address. These numbers are typically assigned in geographic blocks and can often be employed to determine the location from which a device is connecting to the Internet.

Personnel: Refers to individuals employed by Pointretailsolutions or contracted to perform a service on behalf of either party.

Personal Data: Any information that directly, indirectly, or in conjunction with other data, including a personal identification number, permits the identification or identifiability of a natural person.

Service: Denotes the service offered by Pointretailsolutions as delineated in the relevant terms (if available) and on this platform.

Third-party service: Encompasses advertisers, contest sponsors, promotional and marketing partners, and others who provide content or products/services we believe may interest you.

Website: The Pointretailsolutions site, accessible via the URL: www.pointretailsolutions.

You: A person or entity registered with Pointretailsolutions to utilize the Services.

Automatically Collected Information

When you visit our platform, certain information, such as your Internet Protocol (IP) address and/or browser and device characteristics —, is automatically gathered. This data may be utilized to establish a connection between your computer and the Internet. Additionally, other automatically collected information may include login details, email address, password, computer and connection specifics (such as browser plug-in types and versions, time zone settings, operating systems and platforms), purchase history (we sometimes aggregated with similar data from other users), the complete Uniform Resource Locator (URL) clickstream to, through, and from our website (which may comprise date and time information), cookie numbers, sections of the site you viewed or searched for, and the telephone number you used to contact our Customer Services. Furthermore, we may utilize browser data like cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on specific segments of our website for purposes including fraud prevention. Throughout your visits, we may utilize software tools like JavaScript to gauge and compile session information, encompassing page response durations, download errors, duration of visits to specific pages, page interaction details (such as scrolling, clicks, and mouse-overs), and methods employed to navigate away from the page. Additionally, we may collect technical details to aid in identifying your device for purposes of fraud prevention and diagnostics.

We automatically gather certain information when you utilize or navigate our platform. This information does not disclose your specific identity (such as your name or contact information), but may include device and usage specifics such as your IP address, browser and device attributes, operating system, language preferences, referring URLs, device name, country, location, information regarding to maintain the security and operation of our , and for our internal analytics and reporting purposes. Primarily, this information is required to maintain the security and functionality of our platform, as well as for our internal analytics and reporting purposes.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:
  • Personalization: Your information aids us in tailoring your experience to better suit your individual preferences and needs.
  • Service Enhancement: We continuously endeavor to enhance our service offerings based on the information and feedback provided by you.
  • Customer Service Improvement: Your information enables us to respond more effectively to your customer service inquiries and support requirements.
  • Transaction Processing: We utilize the information to facilitate transactions efficiently.
  • Administration of Contests, Promotions, Surveys, or Other Site Features: Your information may be used to manage contests, promotions, surveys, or other site features.
  • Sending Periodic Emails: We may use your information to send you periodic emails containing relevant updates and information.

When do we utilize customer information obtained from third parties?

We may receive certain information from third parties when you reach out to us. For instance, if you submit your email address to express interest in becoming our customer, we may receive data from a third-party provider offering automated fraud detection services to us. Additionally, we may occasionally gather information that is publicly accessible on social media platforms. You have the ability to control the extent of your information that social media platforms disclose by visiting these platforms and adjusting your privacy settings.

Do we share the information we collect with third parties?

We may share both personal and non-personal information that we collect with third parties, including advertisers, contest sponsors, promotional and marketing partners, and others who provide content or offer products or services that we believe may interest you. Additionally, we may share such information with our current and future affiliated companies and business partners. In the event of a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

To ensure the functionality and maintenance of our servers and services, we may enlist the assistance of trusted third-party service providers. These providers may assist us with tasks such as database storage and management, email management, marketing, credit card processing, customer service, and order fulfillment. In order to facilitate these services, we may share your personal information, as well as some non-personal information, with these third parties.

For analytical purposes, we may share segments of our log file data, including IP addresses, with third parties such as web analytics partners, application developers, and advertising networks. This shared information may be used to estimate general location, connection speed, and device type. Third parties may aggregate data regarding our advertising and user interactions for auditing, research, and reporting purposes for us and our advertisers.

In our sole discretion, we may disclose personal and non-personal information about you to government or law enforcement officials, or to private parties, as necessary or appropriate to respond to claims, legal processes (including subpoenas), protect our rights and interests or those of a third party, ensure public safety, prevent illegal or unethical activities, or comply with applicable laws, court orders, rules, and regulations.

Where and when is information collected from customers and end users?

Personal information is collected from you when you submit it to us. Additionally, we may receive personal information about you from third parties, as outlined above.

Could my information be transferred to other countries?

We are incorporated in the United Arab Emirates. Information collected through our website, direct interactions with you, or use of our help services may be periodically transferred to our offices or personnel, or to third parties, situated globally. This information may be accessed and hosted anywhere in the world, including countries that lack laws of general applicability governing the use and transfer of such data. By utilizing any of the aforementioned services, you voluntarily consent to the trans-border transfer and hosting of such information to the fullest extent permitted by applicable law.

Is the information collected through our service secure?

We prioritize the security of your information and implement measures to protect it. Our procedures include physical, electronic, and managerial protocols aimed at safeguarding data, preventing unauthorized access, maintaining data security, and ensuring the proper use of your information. However, it's important to recognize that no security system is infallible, including encryption systems. Human errors, intentional crimes, or failures to adhere to policies can occur. While we make reasonable efforts to safeguard your personal information, we cannot guarantee absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

Your rights regarding updates or corrections to the information we collect depend on your relationship with us. Employees may update or correct their information in accordance with our internal company employment policies. Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information. You can contact us to (1) update or correct your personally identifiable information, (2) adjust your preferences regarding communications and other information received from us, or (3) delete the personally identifiable information held about you in our systems (subject to the following paragraph) by canceling your account. Such updates, corrections, changes, and deletions will not affect other information maintained by us or information provided to third parties in compliance with this Privacy Policy before such updates, corrections, changes, or deletions. To ensure your privacy and security, we may require reasonable verification steps (e.g., requesting a unique password) before granting profile access or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times. Please note that it may not be technologically feasible to completely erase every record of information you've provided from our system. Due to the need to back up our systems to prevent inadvertent data loss, copies of your information may exist in a non-erasable format that may be challenging or impossible for us to locate. Upon receiving your request, all personal information stored in databases actively used by us and other easily accessible media will be updated, corrected, changed, or deleted promptly, to the extent reasonably and technically feasible. If you are an end user and wish to update, delete, or obtain information we have about you, please contact the organization with which you are affiliated.


If you are an employee or applicant of Pointretailsolutions, we collect information that you voluntarily provide to us. This information is utilized for Human Resources purposes, including administering benefits to employees and screening applicants. You have the option to contact us in order to (1) update or correct your information, (2) adjust your preferences regarding communications and other information received from us, or (3) obtain a record of the information we have pertaining to you. Any updates, corrections, changes, or deletions made will not affect other information retained by us or information shared with third parties in accordance with this Privacy Policy prior to such updates, corrections, changes, or deletions.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.


We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of united arab emirates, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by . We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're "following" people around the internet by serving ads on the websites and platforms they use most.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:
  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfil its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or store all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.